Walmart Lawsuit: COVID-19 Return Policy Unfair

Walmart is being sued for a return policy that allegedly discriminates between customers based on their location. Walmart’s internal policies have been found to be in violation of COVID-19, which prohibits businesses from refusing service because of an individual’s specific region. The case continues as this issue has yet to be decided by the court

The “walmart covid return policy” is a lawsuit that has been filed against Walmart. The lawsuit claims that the COVID-19 Return Policy of Walmart is unfair because it does not give an option to return items without receipt.


UPDATE: A planned class action lawsuit against Walmart for their temporary pandemic return policy was permitted to go ahead on Nov. 6, 2020, after a court determined that Walmart workers interpreted regulations regarding whether customers may return items inconsistently.

A lady from California has filed a class action lawsuit against Walmart, alleging that the retailer altered its return policy during the coronavirus outbreak.

Plaintiff Danielle Hubmer claims that the business changed its standard return policy without displaying any notice or otherwise informing consumers.

Hubmer says she bought clothes and other things on April 25 at a Walmart in California.


According to the Walmart class action complaint, the store’s dressing room was closed when she went shopping, so she couldn’t try on any of the clothes she wanted to buy.

She also claims she didn’t see any new COVID-19 return policy signs or item tags.

Hubmer completed her purchases and departed the shop despite not being allowed to try on the clothes.

Hubmer claims she went to the shop on April 27 to try to return some of the goods she had bought two days before. 

According to the Walmart class action complaint, she followed Walmart’s usual return procedure in that she returned the goods inside the store’s return window and the tags were still attached.


Walmart, according to the complaint, refused to accept Hubmer’s products back and “refused to give Plaintiff with a cash refund, store credit, or an equivalent exchange for the entire amount of her goods purchase.”

Instead, the shop manager informed Hubmer that no returns were accepted.

According to the Walmart class action complaint, Walmart workers are often untrained in the company’s return procedures, and as a result, they provide customers with “a broad range” of disinformation.

According to the Walmart lawsuit, Walmart workers’ failure to provide accurate information to customers is “widespread and pervasive,” and even online searches for the company’s return policy produce thousands of customer complaints.

“As part of our COVID-19 reaction, we will temporarily not accept store returns on specific items,” according to a Walmart help page post dated June 17. Please check Walmart’s Policies and Guidelines page for the most up-to-date information.”


According to the most recent information on the Polices and Guidelines website, dated June 15, the store “paused processing returns and exchanges” for various categories of goods, including apparel, for “a period of weeks.” However, no information on when the supposed “halt” started was provided.

According to the website, the store has resumed taking returns “in most states” as of June 15, and “any goods that were temporarily not allowed for return that were bought between April 20 and June 15 may now be returned until Sept. 15 with a receipt.”

Walmart is accused of violating the California Consumer Legal Remedies Act, the California Business and Professions Code, and the California civil code, according to the class action complaint. Walmart is also accused of breaching its contract, according to the lawsuit.

Hubmer argues that she and other prospective Class Members signed a contract with Walmart at the time of purchase, and that Walmart breached that contract by refusing to allow the goods to be returned.

1631371680_832_Walmart-Lawsuit-COVID-19-Return-Policy-Unfair-Top-sHubmer is seeking compensatory damages for Walmart’s alleged breach of contract, as well as damages for the company’s “unlawful, unfair, fraudulent, and deceptive practices,” injunctive relief to stop such practices, punitive damages, court costs, attorneys’ costs and fees, interest, and any other relief the Court deems appropriate.

She’s also asking for a jury trial.

Although the exact number of prospective Class Members is unclear, the Walmart class action complaint claims that it may be in the hundreds of thousands. 

According to Hubmer, a class action lawsuit is appropriate in this instance since individual Class Members’ claims are so large that “few, if any, could afford to seek legal redress” individually. The class action lawsuit will “enable an orderly and timely administration” of Class Members’ claims if the defendant’s culpability is proven. 

“Class Members will continue to suffer losses, Defendant’s breaches of law will continue without redress, and Defendant will continue to enjoy and keep the significant profits of its unlawful conduct,” according to the complaint.

With Top Class Actions’ comprehensive coronavirus information, you may learn more about your legal rights surrounding COVID-19. 

Have you attempted to return anything to a store during COVID-19? Have they refused to return your belongings? In the comments box below, tell us about your experience.

Mitch Kalcheim of Kalcheim Law Group PC is Hubmer’s lawyer.

Danielle Hubmer, et al. v. Walmart Inc., Case No. RIC2001569, is a Walmart COVID-19 Return Policy Class Action Lawsuit filed in the Superior Court of California for the County of Riverside.

The “walmart return policy online” is a lawsuit that was filed by Walmart against COVID-19, which is the company behind the website. Walmart claims that COVID-19’s return policy is unfair because they are not able to provide refunds for items that have been opened or used.

Related Tags

  • what items cannot be returned to walmart 2021
  • return policy
  • walmart return policy 2020
  • walmart return policy 2021
  • walmart return policy exceptions